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Hancock Customer Experience Academy
 

ANIMATION, ANIMATION, CHARACTER DESIGN, SOUND DESIGN, VIDEO EDITING

The Hancock Customer Experience (or HCX) Academy, is a holistic associate onboarding, training, and engagement project for new and current Hancock Health associates. Hancock Health tasked Well Done with creating a theme for the training, including an identity, teaser video, animated training videos, and various templates for email, newsletter, social, and PowerPoint presentation.

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LEVEL 1 INTRO AND OUTRO VIDEOS

LEVEL 1 ENVIRONMENT

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Intro
Outro
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LEVEL 2 INTRO AND OUTRO VIDEOS

LEVEL 2 ENVIRONMENT

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Intro
Outro

TRAINING COMPLETION VIDEOS

MAP 

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HERO CHARACTER STATES

Side eye
Idle
Jump/Falling
Walk/Run
HancockHero_Idle.gif
HancockHero_LOOK.gif
HancockHero_Walk.gif
HancockHero_Jump.gif

CHARACTER DESIGN

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HankWave.png

HCX ACADEMY SUPERCUT

Associate Creative Director: Joe Black
Art Director: Monika Chodkiewicz & Chad Wysong
Designer: Carlee McKenzie
Writer: Evan Finch 
Account Service: Jen Welch & Natalie Eislee

PROJECT TEAM

Copyright 2025 Carlee McKenzie. All rights reserved.
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